DNS Issues

Our platform provider has now marked this issue as resolved, so we are as well. Thank you for your patience.

The latest update from out platform provider indicates that things should be getting better:

Our engineers believe that impact has been mitigated, and we are continuously monitoring and verifying connectivity.

We will report when we get an “all clear” from our provider.

Here’s another update from our platform provider:

Customers are experiencing DNS resolution failures for custom domains and the default domain (*.herokuapp.com) in Common Runtime and Private Spaces across the US and EU regions. Our upstream vendor have applied a fix and our engineers are verifying connectivity.

We are continuing to monitor the situation and post updates as we have them.

Here's the latest from our platform provider:

Upon further investigation, our engineers found the issue started at 17:54 UTC Aug 23rd. Our engineers are in communication with our upstream DNS provider and are currently working to fix the issue. We will be providing updates on a 1 hour cadence.

Our platform provider is currently having some issues with their DNS servers which is impacting some customers' ability to get signed into our service. We will continue to monitor the situation and update our status as we find out more from our provider.